Contact Us

Message content that helps

When the details in a message are thin, the reply can only be thin as well. Include the username or registered email tied to the account, the date the issue arose, and a short description of what happened before the problem appeared. For a bonus or payment matter, name the promotion or transaction exactly as it shows in the account history. Screenshots or saved page copies are welcome, though the form itself may not accept attachments — keep those ready for a follow-up request.

How the submitted information is handled

The data entered into the form is used solely to respond to the enquiry and to keep a record of the exchange. It is not sold or passed to outside parties for their own marketing. The record is kept only as long as necessary to close the matter and to meet any legal obligations that apply. Personal details are not used to build a profile, and the content of a message is not read for any purpose other than answering it.

Feedback about this website

Comments about the site itself — a broken page, an outdated payout figure, a review that no longer matches the current offer — are read separately from player complaints. Such feedback is logged and used to correct or refresh the relevant page, and it may inform how a future review is written. A note that points out a factual error carries more weight than a general impression, so name the page and the specific line that looks wrong. Feedback never changes a rating on its own; it feeds into the next editorial pass.

Nothing written in the form is passed on to Buran or to any other operator. The review site keeps its independence, and the casino never sees the content of a message sent through this channel.

What to expect in return

Turnaround is handled without undue delay, though the time depends on the complexity of the question and the volume of messages already waiting. A straightforward enquiry gets a quicker reply than one that needs the site team to dig into historical data or to re-check a term. If the answer requires details the site does not hold, the reply will say so plainly and point to the right place to ask.